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| internet based customer service news |
South East Water Chooses Eptica To Manage Online Customer Service (ContactCenterWorld.com)
United Kingdom - August 19, 2008 - South East Water has successfully completed the first phase of an online customer service programme with Eptica. | | | Genesys Introduces Next Generation Genesys Voice Platform 8, Software to Improve the Customer Experience by ... (Marketwire via Yahoo! Finance)
SpeechTEK -- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company today announced software that significantly improves the customer experience by aligning self- and assisted-service, and integrating voice across all customer service environments through open standards. | | | DS3 DataVaulting Extends Backup and Recovery Support for National Weather Service Southern Region (Business Wire via Yahoo! Finance)
CHANTILLY, Va.----DS3 DataVaulting, a veteran data management solutions provider and the first in North America to manage a petabyte of customer restorable data, announced today a contract to provide comprehensive backup and restore services for the NOAA National Weather Service Southern Region Headquarters. | | | Optimum Lightpath Launches Lightpath Managed Video Service as Complete Ethernet Solution for Video (PR Newswire via Yahoo! Finance)
Optimum Lightpath, an industry leader in providing advanced Ethernet-based communications services over its Intelligent Enterprise Network, today announced the launch and availability of Lightpath Managed Video service, a complete video service that provides connectivity as well as encoding and decoding of digital video. | | | New VoIP Service Offers Most Choices for International Calling (PR Newswire via Yahoo! Finance)
People looking for a low-cost, easy-to-use international calling service now have VOXOFON -- the newest internet telephony service and the one with the widest range of calling options. | | | Blue Coat Expands Global Service Center in Kuala Lumpur for Greater Worldwide Customer and Partner Support (Bernama via Yahoo! Malaysia News)
ATTENTION EDITOR, BUSINESS & GENERAL DESKS ( WITH PHOTO ) | | | WA Business and Mining (The West Australian)
Increased sales of high speed internet products have helped to boost the net profit of Perth-based internet service provider iiNet to $19.9 million, the company has announced. | | | Apple Tops PCs in Customer Satisfaction Study (The Mac Observer)
Customer satisfaction with PC makers may be dropping, but Apple's ranking is on the rise. Apple's ranking is climbed about eight percent compared to last year to hit 85 on a scale of 100 | | | Customer Service (Brandon Sun)
MONTREAL - HSBC Bank, one of the world's largest banking and financial services companies, has no plans for its global workforce to stop using Research In Motion's (TSX:RIM) BlackBerry smartphone in favour of Apple's new iPhone, says a spokesman. | | | OPINION: Internet scams are clever... or I am really stupid. (Tech Digest via Yahoo! UK & Ireland News)
If you're reading a tech blog then chances are that you think you're pretty tech-savvy - you know your way around the internet, you can tell your lolcats from your RSS feeds, and you've probably become a bit complacent with your security-conscious mind. | | |
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